Butler Service Desk Agent (Telephone Operator)

Job Summary

• Operate telephone switchboard station in order to answer telephone calls.
• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Receive, record, and relay messages accurately, completely, and legibly.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.

Requirements 

• Degree holder in Hospitality Management
• Related experience in 5-star hotels
• Good interpersonal and communication skills
• Capable to work independently with multi-tasking ability

Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: [protected-email-address]

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.