Executive Director, UX Designer - PWM Asia

Overview

The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily on the Morgan Stanley and E*TRADE from Morgan Stanley platforms. Our growing team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and user-centered approaches to solve real business problems. If you can bring clarity to complexity, design holistically in an immense product ecosystem, and have gone the extra mile to create delight, we want you!

The Private Wealth Management Asia & Australia team delivers products for internal clients (e.g. client relationship managers, investment management team, investment financial group, etc.) so they can provide the best services and products for ultra-high net worth clients across Asia and Australia. The PWM tools and applications cover end-to-end client experiences; from onboarding/off-boarding clients, account management and mapping, browsing products, getting insights, portfolio management, order placement, tracking, and approvals, among other things. We are seeking a great designer to join high-functioning team.

Once Here You Will...

• Engage in hands-on across all stages of the design process; user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support.
• Serve as a high-level craft and delivery expert on complex products and provide scalable and innovative design solutions that influence stakeholders across functions to gain support for design strategies.
• Partner closely with cross functional teams - Business, Technology, Sales, Operations, Risks, and others to ensure products are well-defined, high impact, and successfully executed.
• Drive the discovery phase of the product, such as leading a collaborative workshop that define the problem that needs to be solved, educates with research and data, and clarifies the success metrics.
• Determine best UX solutions based on UX research and business goals and help to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
• Lead a team of designers; provide oversight to deliver exemplary solutions, guide and mentor them fostering a culture of creativity, collaboration, and continuous professional growth.
• Maximize utilization by managing workflow, intake, and design resourcing effectively, responding to business needs and priorities.
• Collaborate with the wider design community; other studios and horizontal COEs (UX Research and Design System), to reduce duplicate of work, create cohesive user experience, and provide more strategic UX.
• Support the larger UX team culture by fostering a collaborative and creative work environment. Intentionally craft moments that allow people to pause, connect and get inspired.

Design Execution

• Employ a user centered approach to influence the product vision
• Create simplicity out of complexity for experiences that have dense data & complex business requirements.
• Demonstrate the ability to adjust and prioritize design scope effectively in response to changing needs and/or constraints
• Contribute with hands-on design support when needed to illustrate initial design directions or assist with deliverables
• Push boundaries by leveraging data driven insights to craft intuitive, engaging, and impactful digital experiences

Collaboration and Communication

• Partner regularly with other UX leads to exchange insights, set design standards, align on strategies to grow the firm's UX maturity, and (when necessary) coordinate dependencies across teams.
• Collaborate across departments to inform project strategy, roadmaps and design team engagement with the ability to advise, coach and course correct when/if needed.
• Build and maintain trusted relationships with senior product and technology stakeholders, ensuring UX is seen as a strategic partner in driving innovation and delivering impactful solutions, rather than a tactical resource
• Help define strategic roadmaps in partnership with the product management team
• Present innovative design work to senior management with a clear, compelling narrative to gain alignment and secure buy-in
• Advocate for good user experiences by using stories from successful initiatives, UX best practices and data illustrate how a human-centered approach contributes to product success.

Relevant Experience and Mindset:

• A portfolio that demonstrates partnering with multiple departments on successful product releases
• 8+ years of experience as a UX designer as a key contributor to the success of products that have launched
• At least 3 years of experience managing small to medium sized teams
• Mastery managing the team's workload and deliverables
• Bachelor's degree in design, computer science or related field; master's degree is a plus
• Fluency in design thinking methodologies
• Strong sense of design, and current with the latest design methodologies
• Current in the best practices for using design systems
• You thrive in a collaborative, explorative environment and value being on a diverse team that you can bounce ideas off of, get critical feedback from, and unite to mature design thinking in a large organization
• You practice active listening and contribute to group situations (brainstorms, audits, critiques, whiteboard sessions, etc.)
• You have a high tolerance for projects with ambiguity and the ability to set the direction for undefined, complex projects
• You are resilient in the face of obstacles
• You have a relentless desire to validate assumptions and uncover a problems' root cause by testing, learning, and iterating
• You constantly seek opportunities to evangelize and promote design thinking in a large organization

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.