Educator | Hong Kong Elements (Full-time)

Requirements

Description & Requirements

关于我们

lululemon 是一家专门制作瑜伽、跑步、训练和其他运动项目等机能服饰的创新公司。在高科技布料和功能设计方面，我们树立标竿，创造颠覆性的产品和体验，持续在运动健身、心灵成长、人际连结与幸福感方面提供人们所需的协助。我们将成功归功于创新的产品、对门市的重视、对员工的承诺以及在每个所在社群当中所建立的人际连结。作为一家公司，我们专注于创造正面的改变，期许打造更健康、繁荣的未来。特别值得一提的是，这样的期许也包含了为我们的员工创造一个公平、包容且注重成长的环境。

工作摘要

教育专员角色是组织成功的基础。在我们的零售门市中，教育专员是创造世界级客户服务或顾客体验的专家。他们负责接洽顾客并与他们建立连结、分享最高品质的产品教育，与真挚地讲述我们的社群和文化。

工作的核心职责

客户（即顾客）体验和社群

• 以重视顾客时间的方式与其互动，确保卓越的顾客体验。
• 评估顾客的需求，提供客制化、有效的采购与退货解决方案和支援。
• 清楚表达产品的价值与优点，向顾客分享技术产品知识。
• 根据公司标准，透过进行精确、及时的顾客交易并执行与市场相关的全通路计划，促进完美流畅的端对端顾客体验。
• 动态巡视整个楼面范围以持续与顾客接洽，并随时留意各种顾客或门市的需求。
• 接受顾客的意见回馈，与门市领导者合作采取适当的行动，让顾客觉得「服务到位」。
• 告知顾客当地社群计划。规划并执行本地、区域性和地区性的社群专案和计划（例如：本地跑步俱乐部、国际瑜伽日）。

与他人合作

• 秉持真挚友善的态度并颂扬多样性，营造一个彼此尊重且具包容性的团队环境，确保为所有团队成员和顾客打造备受关心且引人入胜的体验。
• 与所有团队成员建立充满支持且有益成效的关系。
• 与团队成员合作，确保提供理想的顾客体验，并支援门市营运。

经营

• 根据公司标准执行产品展示任务（例如，将商品放回原位、补货，或将售完的商品从库存补回楼面、减少库存或重新放置商品）。
• 使用门市内的技术来支援门市营运，并提供正面的顾客体验。
• 在值班期间视需要进行清洁工作，维护门市的奢华环境。
• 了解并遵守人员安全政策和程序，以维护安全的工作环境。
• 根据适用的政策、程序和法律或法规来执行工作。

我们寻找的特质

• 包容与多元：建立／支持一个重视／赞扬差异性的包容环境
• 诚信／诚实：秉持诚实、公平与道德的态度行事
• 顾客体验：热爱工作且乐于建立连结、理解并协助顾客
• 个人责任：接受责任／为行动负责；是他人可以信赖的对象
• 自我意识：意识到他人会如何看待自己的言行，或会如何影响他人
• 共同合作与团队合作：有效地与他人合作来达成目标；寻找不同的观点
• 热情：对自己的工作充满热情；寻找让工作有趣且能参与其中的方法

工作要求

资格

• 在受指派门市的司法管辖区内具备合法工作的资格。

可工作时间

• 愿意弹性安排上班时间。

其他意愿要求

• 愿意在值班期间的大多数时间于门市楼面走动，协助顾客并完成工作
• 愿意与团队合作，也愿意独立完成部分工作

工作才能（有的话很好，但非必备条件）

• 教育：高中或中学文凭的同等或更高学历。

由经理联络成功进入面试的应征者。请注意，如果任何应征者或员工认为需要合理的无障碍支援来履行其工作的基本职责，欢迎在安排面试时与经理讨论此需求。

薪资以外事宜（福利与津贴）

在 lululemon，我们注重并投资在身、心、灵的全人发展上。我们的总奖励计划旨在协助您实现目标，让您专注在喜爱的事物上。除了理想的基本薪资和团队制的奖金计划外，我们还提供有薪假、慷慨的员工折扣、健身/瑜珈课、亲子充值计划以及个人和专业发展计划。

请注意：这些福利和津贴的资格可能会根据您的据点和职务类型而有所不同，并可能有一定的资格要求。本公司保留在不事先通知的情况下，随时更改全部或部分福利的权利。

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities Of The Job

Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put itemsor Secondary School diploma equivalent or above.

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

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