Ambassador

Responsibilities

• Warmly greet and welcome guests upon their arrival
• Ensure customers have all the information they need for a seamless experience at the medical centers.
• Assist in Blua app onboarding/promote binding: Help customers set up and navigate the Blua app for enhanced health engagement and appointment booking.
• Educate Bupa customers on functions of the Blua app: Explain the features and benefits of the app,
• Support patients with completing necessary forms accurately and efficiently.
• Handle customer enquires and direct to appropriate parties if necessary.
• Help members prioritize pharmacy and payment times at the clinic
• Gather customers feedback and report recurring issues to the IC for service improvement.
• Promote Bupa products and ensure interested customers are connected with responsible parties, and contact Bupa CS if needed.

Qualifications, Training and Experience

• HKDSE / HKCEE or above
• Good PC knowledge
• Minimum of 1-2 year’s relevant experience in providing duties for medical clinics
• Knowledge of Bupa products and services is an advantage.
• Excellent interpersonal and communication skills.
• Ability to provide clear and accurate information.
• Strong organizational skills to manage multiple tasks efficiently.
• Experience in customer service, preferably in a medical or healthcare setting.
• Proficiency in using mobile apps and technology platforms.