Senior Guest Services Officer/ Guest Services Officer
About Us
A cutting-edge hospitality group crafting unique and consistent guest experiences. With headquarters based in Hong Kong, Leading Nation operates multiple brands, restaurants, private clubs, and bars across several key cities in Asia.
We manage a diverse portfolio of award-winning concepts, including The Diplomat, recognized among the Top 50 Best Bars, Cristal Room by Anne-Sophie Pic, overseen by the world's most decorated female chef boasting 10 Michelin Stars, and cult sensation WAGYUMAFIA. Driving our growth are multi-location brands like Mortys (American Deli), Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee).
Our latest venture, Forty-Five atop Landmark, located in the centre of the city, stands as a testament to our commitment to innovation. This multi-concept venue spanning three floors and 20,000 square feet heralds a new chapter in Hong Kong’s vibrant arts and culinary scene, offering five stunning experiential concepts where art seamlessly merges with gastronomy.
We specialize in creating, identifying, and managing original F&B concepts across Asia. With a focus on collaboration with talented F&B professionals and landowners, we ensure that our concepts stand the test of time by maintaining relevance within the community. With recent expansions with the opening of Singapore Mashi No Mashi, we continue to shape the future of guest experiences across the continent.
Company Website: www.leadingnation.com /
Key Responsibilities:
Deliver first-class guest services to members, VIPs and the public
Handle guests reservation and enquiries in a professional manner
Build and maintain solid and genuine relationships with our regulars, VIPs or potential VIPs by recognition
Ensure guest satisfaction by providing an excellent standard of services in a competent and professional manner
Liaise with restaurant manager and necessary internal parties to ensure excellent service delivery
Assist in the events planning and coordination, ensuring all logistical details are managed
Deal with ad hoc duties as assigned
Qualifications:
Degree / diploma in food and beverage, hotel or hospitality management or related disciplines is preferred
1-5 years relevant experience in top-tier Hotel / Club / Lounge (Candidates from top-tier restaurant or hotel will be a definite advantage)
1-2 years event experience is a must
Service oriented, self-motivated and a good team player, have strong sense of responsibility
Good interpersonal and communication skills with positive attitude
Fluent proficiency in spoken English and Chinese
Candidates with less experience will be considered as Guest Services Officer
Benefits:
8 rest days per month (after probation)
Annual leave & Statutory holidays
Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc
Medical allowance
Staff discount
Performance-based Salary Review
Friendly working environment
On the job training
Excellent Career Exposure
Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of availability to the "HR & Admin. Dept." by clicking Apply Now below.
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.