Customer Service Officer (Insurance - Hotline)

Our client is an insurance company and currently hiring (Senior) Customer Service Officer (Hotline) to join their team. With on-going professional training and developing career path, you will gain a wealth of knowledge and experience in the insurance industry.

 Responsibilities:

• Provide effective inbound call services to customers for product and service enquiries
• Handle enquiries and complaints, guide customers through the process
• Troubleshoot and resolve any customer issues, working closely with internal teams to ensure a quick resolution
• Maintain accurate records of customer interactions
• Assist in other ad hoc projects as assigned

Qualifications:

• Higher Diploma or above (Fresh graduates are welcome)
• Minimum 1 year of relevant experience in Banking/ Insurance/ Customer Service/ Hotline service (preferred)
• Professional licenses (IIQE/ HKSI) are preferred but not mandatory
• Good command of both spoken English and Chinese
• Strong problem-solving skill and results-oriented
• Candidates with more experience will be considered as Senior Customer Service Officer
• Immediately available is highly preferred

Interested parties, please click “APPLY NOW” and submit with your full resume with CURRENT & EXPECTED SALARY. Applicants who do not hear from us within six weeks from the date of the close of applications should consider their applications unsuccessful.
 

Personal data collected will be used for recruitment purpose only. All applications will be treated in strict confidence.