Senior IT Associate / IT Associate

Job Description:

- To handle daily in-house client support (Wintel and MAC)

- Account administration for local systems

- Network support, Monitor and solve on site network issues.

- Daily Data backup/ e-mail/ Internet Monitoring

- Daily check of IT environment to make sure services availabilities.

- IT procurement, help client on all kinds of IT procurement process.

- Maintain Customer Satisfaction level and good communication with all users.

- Maintain site inventory list for all IT assets of hardware and software.

- Handle ad-hoc projects if required  

- Able to work under pressure within the target timeline

- logical thinking skills

Education/Qualifications: 

Minimum IT related College

University Graduate preferred

Experience:

1 year experience in IT technical support role

Multinational company experience preferred

ITIL tools experience preferred

Project management experience preferred

IT related certificate MCSE, CCNA, CLP is advantage

Function competencies:

Experience in

Windows AD,  Microsoft Windows platform, MS office

ITIL Process, Change Process

       -Incident management, 

       -Problem Management

       -Inventory Management 

Personal Qualities:

Services Oriented 

Responsible

Team player and with good communication and interpersonal skills 

Communication Skills with all levels