Customer Service Engineer

Here is a career opportunity to assume a position

• where you are valued and trusted as a person
• where you can express your talents
• where you can enjoy a supportive management
• where your achievements are recognised
• where your opinions count
• where you can work with a team of excellence
• where you can grow and develop a career, not just a job

if this is what you are looking for, we want to hear from you!

Position Responsibilities:

• Achieve customer satisfaction.
• Attend case promptly and resolve issue efficiently.
• Develop technical knowledge.
• Ensure all log report file are properly written and confirmed by customer.
• Complete routine preventive maintenance promptly and thoroughly.
• Minimise cost for service delivery.
• Ensure documentation and drawings accuracy and comprehensiveness.
• Ensure all work are up to ICD's standard quality.
• Drawing preparation.
• Attend non-business hour's emergency hotline call. (Overtime allowance is applicable)
• Supervise subcontractor workers.
• General errand to assist team technically.
• Knowledge development such as access control, video, and alarm.
• Report to service department manager.

Requirement:

• 2 years relevant experience is preferrable
• Basic IT knowledge in hardware, network and database
• Strong sense of responsibility, self-motivated with good interpersonal and communication skills, problem solving skills
• Hard working and able to work under pressure
• Willing to learn and grow
• Outgoing personality, ability to listen, and positive spirit
• Familiar with MS Office and AutoCAD
• On duty is required (Overtime allowance is applicable)
• Holder of Security Personnel Permit (Cat D) is preferred

We offer 5 days work, competitive salary, bonus, medical & dental benefits, best-in-class training and development, attractive career advancement opportunities to the right candidate.

To apply for this position, please send your cover letter, resume, and expected salary to [email protected].

For more information about ICD, please visit our website: www.icdsecurity.com

All information received will be kept in strict confidential and only for employment-related purpose.