Membership and Promotion Officer - Elements

Key Responsibilities:
To provide professional and efficient guests services related to membership and promotion programs at ELEMENTS:

• Able to maintain high quality guest service at premium Club Lounge
• Engage and take care of our loyal members and related loyalty programme
• Able to work cheerfully, follow policies and procedures
• Ensure high level of members’ satisfaction by providing prompt and courteous services and establishing friendly rapport with members
• Greet the members and answer their enquiries in professional manner
• Assist in handling incoming phone calls and queries for visitors and members.
• Courteous, service oriented with pleasant personality
• Handling redemption of membership / promotion benefits, gifts and coupons
• Carrying out promotional activities for the Club

Requirements:

• At least 1 year relevant experience in hospitality industry or customer services industry
• Pleasant personality, customer oriented and detail-minded
• Fluent in both spoken and written English, Chinese and Putonghua
• Diploma holder in Hospitality, Travel and Tourism Management or related disciplines

We offer attractive remuneration package, medical and insurance benefits, annual leave, bonus leave and provident fund. Please respond in complete confidence with a cover letter, detailed resume, current and expected salary to:

Human Resources Department
Rm. 6S004, Passenger Terminal Building, Terminal 1, Hong Kong International Airport, Chek Lap Kok, Hong Kong

or

by email: [email protected] 

All information collected will be kept in strict confidence and only for employment-related purposes.