(Senior) Customer Service Coordinator

Responsibilities:

• Overall responsibility for its assigned projects
• Handle communication with customer for assigned projects and other enquiries
• Process execution and documentation within given guidelines
• Reporting to CSAM team colleagues and / or KAM of relevant issues, such as customer feedback, problems in executing of services
• Proactive approach and responsibility on optimization of services and processes
• Handling of work according to the quality assurance guidelines and the instructions of the supervisors

Requirements:

• Previous relevant experience in customer service position
• Sense for excellence in customer service
• Extremely well organized and detail-minded
• Personable and excellent communication skills
• Good project management skills
• Advanced skills in MS Excel, Word
• Fluent spoken and written English, Mandarin and Cantonese
• Able to work under tight timelines

Interested parties please send detailed resume with your current and expected salary, date of availability to the Human Resources Department, by email [email protected]

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization.