Customer Support (Web) Programmer / Helpdesk Engineer

Only applicants with the followings will be invited for an interview:

• HK permanent residence or valid working permit in HK
• CV and cover letter

This new role is a rare and ideal opportunity for a people-driven communicator with basic programming knowledge, or a amateur programmer who want to spend more time dealing with people.

POSITION: Customer Support (Web) Programmer / Helpdesk Engineer

WHAT YOU WILL DO

• 40%: develop, implement, maintain, and support web project and applications
• 30%: provide first-line (helpdesk) support for clients and escalate to relevant team members
• 10%: assist non-tech team members in defining project specifications
• 10%: contribute to brainstorming workshops in product innovation
• 10%: assist in other client-related administrative and technical tasks
   

WHO WE ARE LOOKING FOR

1. Personal Quality and Character:

• Cheerful and patient
• Eager to learn
• High integrity and work ethics
• Ability to articulate and communicate ideas
• Team player, but able to work independently when required
• Passionate in perfecting user experience and exploring the latest technologies

2. Required Education and Skills:

• Degree / Sub-degree holder
• Proficiency in Chinese and English
• Basic graphic sense
• Strong knowledge in HTML5, CSS3; a big plus in javascript
• Proficiency in one or more of the following technologies:
• ReactJS, Vue.js, Angular, PHP, Python, Node.js, MySQL, Git

3. Bonus Skills and Experience:

• Experience in customer service, sales or enquiry handling
• Experience in technical documentation
• Experience in commercial website building
   

WHAT WE OFFER

• Exposure of international clients across diverse industries
• Advancement of your problem-solving and communication skills
• Attractive bonus for significant contribution to customer satisfaction
• 5-day work week, 15-day annual leave, birthday leave, medical insurance, etc.
   

HOW TO APPLY

Email to us your CV and cover letter