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Quality Assurance Officer

招聘已結束
刊登於 23-03-2019
月薪 Monthly

Our Missions: 

You will work closely with the center management team, and support the followings: 

  • Monitor customer contacts including phone calls and emails to ensure quality meeting the agreed quality standard
  • Identify outliers, dig deep to uncover root causes, provide sharing and coaching and support team supervisors in developing improvement plans for respective outliers
  • Review progress of new recruits and sub-standard performers
  • Identify major QA trends, common issues and making recommendations to management for continuous improvement of the service we deliver to our customers
  • Produce analysis reports and statistical modeling for the Center Management Team
  • Conduct regular calibration session with the operations team to ensure consistency and fairness of the quality assessment
  • Recommend QA guidelines for new projects and services 
資歷要求

Our perfect teammate will be:  

  • Higher diploma or above with a minimum of 1 to 2 years’ relevant experience in quality assurance or supervisory role
  • Solid experience in multi-channel contact analysis and QA is a definite advantage
  • Good analytical skill with objective thinking and strong willingness to initiate and drive changes across all levels
  • Strong customer service mind, assertive and result-oriented
  • Demonstrable presentation skills with high degree of maturity & sense of responsibility, able to work under pressure
  • Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
  • Proficiency in MS Office applications 
薪酬福利

The role comes with attractive benefits such as: 

  • 5 week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Incentive
  • Non-Contributory Provident Fund
  • Medical Coverage  
申請:0
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