Quality Assurance Officer
招聘已結束
刊登於 23-03-2019
月薪 Monthly
Our Missions:
You will work closely with the center management team, and support the followings:
- Monitor customer contacts including phone calls and emails to ensure quality meeting the agreed quality standard
- Identify outliers, dig deep to uncover root causes, provide sharing and coaching and support team supervisors in developing improvement plans for respective outliers
- Review progress of new recruits and sub-standard performers
- Identify major QA trends, common issues and making recommendations to management for continuous improvement of the service we deliver to our customers
- Produce analysis reports and statistical modeling for the Center Management Team
- Conduct regular calibration session with the operations team to ensure consistency and fairness of the quality assessment
- Recommend QA guidelines for new projects and services
資歷要求
Our perfect teammate will be:
- Higher diploma or above with a minimum of 1 to 2 years’ relevant experience in quality assurance or supervisory role
- Solid experience in multi-channel contact analysis and QA is a definite advantage
- Good analytical skill with objective thinking and strong willingness to initiate and drive changes across all levels
- Strong customer service mind, assertive and result-oriented
- Demonstrable presentation skills with high degree of maturity & sense of responsibility, able to work under pressure
- Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
- Proficiency in MS Office applications
薪酬福利
The role comes with attractive benefits such as:
- 5 week comprehensive and structured training
- 5-day work week
- 14 days’ paid annual leave
- Monthly Performance Incentive
- Non-Contributory Provident Fund
- Medical Coverage
申請:0
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