Team Leader (Operations) - Join-in Bonus HK$12,000
招聘已結束
刊登於 23-03-2019
月薪 Monthly
Our Missions:
- Supervise a team of over 25+ customer service agents, to provide services to our member via hotline
- Review and evaluate service quality and effectiveness of the team members
- Provide guidance and support to facilitate team members in service delivery and daily operations
- Monitor traffic patterns and deploy resources appropriately to meet service targets
- Handle and resolve complaints and complex enquiries escalated from team members effectively
- Assist in disseminating program information and conducting product briefings
- Work closely with Department Manager to improve process and service efficiency
- Undertake ad-hoc tasks as assigned by Contact Centre Manager
資歷要求
Our perfect teammate will be:
- Higher diploma or above
- 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
- Excellent business writing skills with proficient in English and Chinese
- Strong interpersonal and leadership skill.
- Detail-oriented with good organization and analytical skills
- Energetic, flexible and ability to work under pressure
- Excellent customer-service mindset, result orientated and with zeal to achieve success
- Working knowledge of Microsoft Office applications
- Knowledge of airline industry, products and services a definite advantage
薪酬福利
The role comes with attractive benefits such as
- Join in Bonus
- 5 week comprehensive and structured training
- 5-day work week
- 14 days’ paid annual leave
- Incentive Bonus
- Non-Contributory Provident Fund
- Medical Coverage
申請：0
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任何時候切勿向他人提供重要個人資料，包括身份證、銀行戶口、信用卡資料。
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