Assistant Department Sales Manager

Responsibility:

Customer Service

• Deliver consistent, friendly and responsive service and ensure the LC standards of service are consistently executed
• Take every opportunity to exceed customers expectations by being proactive and providing unique moments of truth throughout the service cycle
• Plan manpower requirements to provide expected standards of service and build the business on all day parts
• Collect feedback from customers and share with manager/appropriate people
• Handle and resolve customer issues and complaints efficiently and courteously to the satisfaction of customer

Sales and Profit

• Achieve agreed monthly sales and average transaction value targets for responsibility area and communicate achievement against targets to sales team on a daily basis
• Proactive identifying selling opportunities that help achieve sales targets and increase new customer database
• Ensure staff are utilizing omni channel technology to encourage customers to shop on and offline, to maximize sales
• Work with supervisors to execute company promotions/events to maximize sales potential and profit within responsible area
• Communicate and work with CBO/Marketing/CRM on the logistics and planning for promotions/events to ensure execution to standard and according to plans.
• Communicate regularly with Central Warehouse and follow agreed procedures to ensure smooth distribution of merchandise at all times

Product Knowledge

• Provide the customer with product information that will enable them to make an informed decision about the item they wish to purchase
• Communicate confidently the unique selling points and the features and benefits of the product
• Actively use this product knowledge to provide mix and match ideas for the customer and to up-sell to maximize the sales value
• Identify and facilitate opportunities for additional training in product knowledge and mix and match to maximize the selling opportunities of staff
• To understand and communicate the latest trends and fashion to customers and staff

Housekeeping

• Ensure daily housekeeping standards are maintained through regular checks and on job training
• Ensure visual merchandise presentation in line with VM Brand Book is adhered to
• Prevent stock and pilferage by being alert and work with Store Manager and security on potential issues and ensure sufficient staff on floor at all times
• Ensure cashiering function is performed to a high degree of accuracy
• Ensure stock is continually replenished and full range of items available for the customer at all times

Requirements:

• Bachelor degree or above
• 4+ years relevant retail experience, ideally in a multi brand luxury environment
• Excellent team leadership and coaching/training skills
• Strong communication skills in both English and Chinese
• Self motivated with drive and energy to achieve sales

To apply for this exciting opportunity, please apply to Lane Crawford Careers or send your full resume to [email protected]

At Lane Crawford we support our staff with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges, we provide shuttle buses to the Company Head Office, various social recreation activities, Staff Assistance Program and best in-class training and development.

All information provided will be treated in strict confidence and used for recruitment purposes only.