Customer Service Officer

Principal responsibilities

• Delivers quality phone banking services through answering customer enquiries by phone & email and process customer requests in a professional manner
• Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
• Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
• Handles customer complaints/feedbacks timely to maintain a high level of customer satisfaction
• Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
• Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Requirements

• Diploma in related discipline or other relevant professional qualifications
• Passes in IIQE (Paper 1, 2, 3) & HKSI (Paper 1,7,8) preferred
• Minimum 2 years’ of retail banking experience; with knowledge of investment products an advantage
• Willing to work with flexi-hours
• Strong customer service orientation, with good communication and problem solving skills
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Senior Customer Service Representative).

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail : [email protected] for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies over a one-year period, after which their personal data will be destroyed.