Operations Supervisor (Online and Mobile Payment Processing) Ref: OCL/OPS/2018-040

Create more incredible numbers by:

• reviewing O! ePay account application
• handling dispute, daily reconciliation and settlement of O! ePay and Octopus card transaction
• participating in defining user requirements and conducting user acceptance tests for system enhancement and project implementation
• preparing regular MIS reports for management review
• handling administrative activities such as correspondence and communication with banks, merchants, business partner and customers
• handling internal and external customer’s enquiries

A right fit for your portfolio?

• Completion of Secondary Education with English Language, Chinese Language and Mathematics at Level 3 or above in the HKDSE
• Minimum 5 years of working experience in operation and transaction processing with at least 1 year in supervisory position, preferably in debit/credit card industry
• Knowledge of user requirement analysis, test case preparation, debit or credit card settlement and chargeback is preferred
• Proficient in computer applications including Microsoft Office, and English and Chinese word processing with at least 35 w.p.m.
• Good command of spoken and written English and Chinese
• Good numerical sense and able to work under pressure
• Strong interpersonal, logical and analytical skills with good customer service awareness

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by e-mail: [email protected]

Visit our web site: http://www.octopus.com.hk/

Personal data collected will be used for recruitment purpose only. If you are not contacted within six weeks, you may consider your application unsuccessful. Our Company will retain your application for a maximum of one year.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/external relativities.