Senior Customer Service Officer (Account Opening)

Responsibilities

• Perform client onboarding review, KYC and AML checking.
• Ensure client account documentations comply with internal guidelines and regulatory requirement.
• Perform client account maintenance and ensure information is accurately and timely updated, reviewed and documented.
• Prepare reports for management review.
• Perform client due diligence and prepare information required for CRS and FATCA reporting.
• Coordinate with services providers and internal parties to ensure smooth operation, services subscription and services delivery.
• Prepare content and materials for communication with clients.
• Participate in / manage ad hoc projects with the team.
• Responsible for enhancing customer relationships to meet organizational objectives.
• Provide guidance and training to junior / new team members; coordinate and supervise the team to maintain smooth operation.

Requirements

• Degree holder major in business related disciplines.
• Holder of SFC licences RA1 & RA2 and PIBA licenses are preferred
• For Senior Customer Service Officer, more than 4 years of relevant experience in customer service in brokerage, finance or banking industry is required.
• Familiar with financial products, KYC and AML.
• Good communication and problem solving skills.
• Self-motived, hardworking and ability to work under pressure.
• Good command of spoken and written Chinese and English, including Mandarin.
• Proficiency in MS Word and Excel.

We offer 5 days work, good career prospects & competitive remuneration packages to the right candidate. If you welcome the challenge of working in a fast-paced & dynamic environment, please send your application with availability, present and expected packages in MS Word format to us or click [email protected] .

The Human Resources Department
Core Pacific - Yamaichi International (H.K.) Limited
11th Floor, China Resources Building
26 Harbour Road, Wanchai, Hong Kong
Fax No.: 2918-1202
Website: http://www.cpy.com.hk/

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