Team Leader (Email Customer Services) - Join-in Bonus HK$12,000
Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.
We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.
Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.
Our Missions:
- Supervise a team of over 25+ customer service agents, to provide services to our member via emails/letter/fax.
- Review and evaluate service quality and effectiveness of the team members.
- Provide guidance and support to facilitate team members in service delivery and daily operations
- Handle and resolve complaints and complex enquiries escalated from team members effectively
- Assist in disseminating program information and conducting product briefings
- Work closely with Department Manager to improve process and service efficiency
- Undertake ad-hoc tasks as assigned by Contact Centre Manager
Our perfect teammate will be:
- Higher diploma or above
- 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
- Excellent business writing skills with proficient in English and Chinese
- Strong interpersonal and leadership skill.
- Detail-oriented with good organization and analytical skills
- Energetic, flexible and ability to work under pressure
- Excellent customer-service mindset, result orientated and with zeal to achieve success
- Working knowledge of Microsoft Office applications
- Knowledge of airline industry, products and services a definite advantage
The role comes with attractive benefits such as
- Join in Bonus
- 5 week comprehensive and structured training
- 5-day work week
- 14 days’ paid annual leave
- Incentive Bonus
- Non-Contributory Provident Fund
- Medical Coverage
Applications can be sent to us by:
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : [email protected]
Fax : 2962 5613
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
由自助登記至完成刊登招聘廣告只需10分鐘，最快在1天內即完成招聘。