Service Delivery Manager

The Job

The Service Delivery Manager plays a central role in the successful delivery of managed services. The key objectives are to deliver develop strong customer relationships and promote IT transformation to customers to enhance business performance. 

• Managing service delivery to one or more customers, promoting the continuous improvement of productivity, service quality and customer satisfaction
• Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
• Developing strong customer relationships and networks effectively to ensure service excellence
• Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
• Growing the clients’ business performance through IT Transformation
• Performing team leadership and people management

The Person

• Bachelor's degree in information technology, management, computer science or equivalent
• A minimum of 12 years’ experience in managed services
• A good command of English in both written and verbal
• Excellent verbal and written communication skills
• Experience providing detailed reports related to incidence and SLA’s
• Knowledge in Information Technology Infrastructure Library (ITIL) Foundations / ISO27001 standard

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at [email protected],[email protected]

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/