Technical Support (Hosting Solution / Datacenter)

Job Role:

• Handle phone-in and email support enquiries in using our services
• Manage server deployment and migration projects for customers
• Troubleshooting for various technical issues
• Support all software and hardware; maintain internal network and server administration 
• To coordinate with vendors, internal / external parties and service partners for service restoration
• Prepare user manuals
• Ad-hoc technical support during non-office hours is required

Requirements:

• Diploma or above in Computer / Information Technology or related discipline; fresh graduates will also be considered.
• Solid support experience in Windows Server 2003 / 2008 / 2012, Linux, VM servers
• Knowledge of Web Server, FTP Server, DNS, Email Server, Exchange Server, TCP/IP
• Certified CCNA, MSCE or equivalent is an advantage
• Customer service or help desk experience in call center is an advantage
• Experiences in hosting company is a plus
• Good command in both spoken and written English and Chinese including Putonghua
• Good troubleshooting skill and ability to quickly learn and work with new system and infrastructure 
• Willing to work 7x24 roster technical support
• Immediate availability is preferred

Benefits:

• 5 day work week
• On-job training
• Medical allowance
• Meal allowance
• Hardship allowance
• Night-shift allowance
• Attractive remuneration
• Year-end performance Bonus

Interested candidate please send your updated CV with expected salary in “MS WORD” format to [email protected]

All applications will be treated in strict confidence and used solely for recruitment purpose.