Senior Manager/Deputy Director, Operations

Job Descriptions

• Manage the daily operations of the medical centres and the operation team to ensure that they meet regulatory requirements and statutory standards.
• Supervise both teams to ensure smooth operation, efficient workflow and services provided are in a professional manner.
• Manage staff recruitment and retention.
• Review, establish and execute standard operating procedures and performance strategy.
• Handle complains and execute improvement plan.
• Manage general procurement and procurement of medicines and medical consumables for the group.
• Manage dispensary inventory control and office/ medical equipment maintenance.
• Monitor and produce report on KPIs and utilization data from key account clients.
• Maintain good relationship with centre’s physicians, allied health professionals, suppliers and business partners.
• Work closely with the Corporate Services team for business development and subsequently implementation of clinical services related projects and programmes.
• Consolidate and provide regularly reporting to improve the overall service delivery.
• Review, conceptualize and implement recommendations to improve service quality, operational efficiency and patient satisfaction level.

Job Requirement

• Bachelor’s Degree in relevant discipline
• At least 10 years of working experience in the healthcare industry
• Knowledge in medicine and their procurement is preferred
• Good interpersonal and communication skills
• Proficient in MS office especially MS Excel & MS Word

Please send resume in English with current and expected salary to:

Raffles Medical Group (HK) Ltd
Rm. 1511, 15/F, 9 Wing Hong Street, Cheung Sha Wan, Kowloon or Fax: 2869 6262
Email by clicking [email protected]
Website: www.rafflesmedical.com

Only shortlisted candidates will be contacted for interview